Shipping policy

Effective Date: 01 Jan 2024



Thank you for choosing THE CUSTOM MART. This Shipping Policy outlines the terms and conditions related to the shipping of our custom products. By placing an order on our website, you agree to the terms outlined in this policy.

Processing Time

All custom products on our website are made-to-order. Please allow [2-4 weeks] for the processing of your order before it is shipped. Processing time may vary based on the complexity of the customizations and the volume of orders.

Shipping Methods and Delivery Times

We offer the following shipping methods:

Standard Shipping: [Estimated delivery time, 2-4 weeks]

Please note that these delivery times are estimates, and actual delivery may vary depending on factors beyond our control, such as customs processing and holidays.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method selected. The shipping cost will be displayed during the checkout process before you confirm your order.

International Shipping

We offer international shipping. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking information.

 Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues. We appreciate your understanding in such situations.

Address Accuracy

It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrect or undeliverable addresses.

Missing or Lost Packages

If your package is missing or lost in transit, please contact our customer service team, and we will assist you in locating or replacing the order.

Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the website.

Contact Us

If you have any questions about our Shipping Policy, please contact us at

Email:admin@thecustommart.com

or

https://thecustommart.com/pages/contact